The Training and Development Manager is responsible for improving the productivity of the organization's employees. This position assesses company-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance.

• Current Vacancies: 1
• Experience: 5 years
• Desired Profile:

Excellent verbal and written communication skills.

Adept with a variety of multimedia training platforms and methods.

Ability to evaluate and research training options and alternatives.

Ability to design and implement effective training and development.

Experience in training different functions in healthcare/customer service

Bachelor's degree in relevant field.

 

Responsibilities

• Answer and direct phone calls
• Distribute mail
• Act as the first point of contact for customers
• Advise customers regarding our services and convince them about our strengths
• Co-ordinate with the medical team and give suitable solutions for the customer
• Achieve sales and revenue targets and work diligently to meet them
• Resolve customer complaints quickly and effectively
• Act as point of contact for complaints and escalate issues as appropriate
• Help the sales team up-sell or cross-sell services and products
• Collaborate with internal teams to address customer needs

• Current Vacancies: 4
• Experience: 2 years
• Desired Profile:
• Only female candidates need to apply for this
• At least 2 years experience in telemarketing/customer service
• Should be well versed in MS Office
• Smart & pleasing personality
• Previous experience in healthcare an advantage 
• Experience in counseling/telesales/Customer service required
• The candidate should be okay to attend 2 weeks training in Kerala

 

• Current Vacancies: 4
• Experience: 2-5 years years
• Desired Profile:
• We are looking for a dynamic, high-energy individual.
• Candidate should have pleasing personality and excellent communication skills. 
• At least 3-5 years experience. If you have more than 5 years, we can consider you for senior positions
• Healthcare experience will be an advantage
• Do not apply if you are not fast on the computer. A lot of data may have to be handled so if you are not fast, you will not be able to perform
• Good computer skills (MS Office).