·        Develop and implement branch operations strategies to ensure efficient and effective operations

·        Monitor and analyze branch performance metrics to identify areas of improvement

·        Manage branch staff, including recruitment, training, and performance management

·        Oversee branch operations, including customer service, sales, and financial transactions

·        Ensure compliance with all applicable laws, regulations, and policies

·        Develop and maintain relationships with customers and other stakeholders

·        Identify and implement process improvements to increase efficiency and reduce costs

·        Develop and implement branch marketing strategies to increase customer base

·        Develop and manage branch budget and ensure cost-effectiveness

·        Monitor and analyze customer feedback to identify areas of improvement

·        Develop and implement customer service initiatives to improve customer satisfaction

• Current Vacancies: 1
• Experience: 10 years
• Desired Profile:

Degree/PG with min 15 years of experience

Gender: Male

Willingness to travel.

 

 Healthcare industry experience preferred.

• To ensure the smooth running of the centre
• To ensure effective implementation of various sales and marketing initiatives at the center.
• Undertake local marketing initiatives
• Ensure staff discipline, attendance, timings etc
• Taking care of center's administration and operations activities.

• Current Vacancies: 3
• Experience: 10 years
• Desired Profile:
• Graduates with minimum 10 years of experience
• Doctors/MHA are welcome to apply
• Candidates with experience in the medical industry will be given preference.
• Should have experience in people management 

1) Developing and implementing recruitment and retention strategies for doctors
2) Collaborating with department heads to identify staffing needs and develop job descriptions
3) Managing the recruitment process, including sourcing candidates, screening resumes, conducting interviews, and making job offers
4) Developing and managing relationships with medical schools, professional organizations, and other sources of potential candidates
5) Ensuring compliance with all legal and regulatory requirements related to hiring and employment
6) Developing and implementing programs to promote employee engagement and retention
7) Collaborating with other HR team members to develop and implement policies and procedures related to employee relations, performance management, compensation, and benefits.
8) Wider network with doctor communities at the pan-India level.

• Current Vacancies: 1
• Experience: 13-17 years
• Desired Profile:
Post - AGM HR
Experience: 17 plus years from Health care / Major Hospitals 
HQ - Kochi
Extensive  Pan India Travelling 
Multi Linguistic Skills
Age - 40 plus
Qualification - MBBS / BDS with MBA in Hospital Adminstration  / HR

Job Description

·        Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

·        Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures

·        Monitor calls to provide feedback regarding telephone etiquette, product information given, and procedures

·        Provide performance expectations, action plans, and development plans to improve call quality

·        Provide accurate and timely reports on a daily, monthly, month-to-date, and year-to-date rolling basis on call quality, productivity, availability, and other key metrics as determined

• Current Vacancies: 1
• Experience: 4 years
• Desired Profile:

Should have at least 5 years experience overall out of which at least 5one years in Quality 

Should have team management experience

Should have experience in managing overall quality processes

Medical background or education will be a  big plus